Frequently Asked Questions

In-Person Experience FAQs

Registration

What are the registration terms and conditions and cancellation policy?

Please refer to the SAP Concur Fusion 2024 In-Person Experience Registrant Terms and Conditions.

If I register for the in-person experience, am I automatically registered for the virtual experience too?

Yes, your registration for the in-person experience automatically includes access to the virtual experience and on-demand content.

Can I switch my virtual event registration to an in-person event registration?
Yes, please email concurfusion@sapevents.com to get assistance on transferring your registration and providing payment for the in-person registration.
Is there a group discount package for registration? How do I apply it?

We are offering a special group discount (buy 3, get 1 free) Read about the details in the group discount policy. If you are interested in using this discount, select the “Buy 3 get 1 free group discount” option during the registration process. Please note: you will be asked to pay for the three registrations in full in order to proceed. Once you have completed your registration, you will be sent further instructions in your confirmation email on how to register the remaining three registrants to fulfill your discount. If you have any questions about this process or require assistance, please contact concurfusion@sapevents.com.

I already registered as an individual but would like to change to the buy-3-get-1-free group rate. How do I do that?

You may switch to the group rate by emailing concurfusion@sapevents.com with your request. Note: A USD $50 service fee will be charged for each individual for switching from an individual registration to a group registration later.

Can I combine multiple promo codes for my registration?
Promotional discount codes can’t be combined with any other promotional discount codes. Promotional discounts are only available and valid to registrations purchased during the promo offer dates.
Can I bring a guest to the Final Night Party?
Yes. Guests 21+ are welcome to accompany you to the Final Night Party. You can indicate which networking events you will be bringing an additional guest to during registration. Additional guest fees are below:
  • Welcome Reception - $100 USD
  • Fusion Pavilion Happy Hour - $100 USD
  • Final Night Party - $200 USD

Lodging

Is there a hotel block?
Our official Fusion 2024 hotel block is now closed. We have partnered with aRes Travel if you will still need accommodations for the event. A unique link to search nearby hotels will be shared in your registration confirmation email.
How do I make changes to my hotel reservation or cancel my room?

If you made a hotel reservation during registration, you will receive a hotel email confirmation. Please keep your hotel confirmation email for future reference. To make changes to an existing reservation, please contact the hotel directly. Cancellations made within 72 hours of arrival will forfeit one night’s room and taxes. SAP is not responsible for any hotel no-show penalty.

Will I be charged a deposit for my hotel reservation?

A credit card is required at the time of booking and a deposit for the first night will be charged. The remaining nights of your reservation will be charged to your credit card on file at check-in. Cancellations must be made at least 72 hours prior to your arrival date to receive a full refund of the first night deposit.

Sessions and presentations

What is a consulting session and how do I sign up?

Consulting Sessions are opportunities to meet with an SAP Concur specialist to discuss questions about your existing system, specific to one topic (Expense, Invoice, Travel, or Reporting). SAP Concur customers can schedule two Consulting Sessions per organization on a first-come, first-served basis. Multiple people from your organization may attend an individual session together.

Attendees can sign up for a Consulting Session during the Fusion registration process and will receive an email closer to the event to sign up for a time slot. If you didn't sign up for a Consulting Session during the registration process and you would like to sign up for one, please request it by logging into your Fusion registration account. OR, you may sign up as a walk-in appointment onsite.

If you have any questions regarding consulting sessions or already registered and need help to sign up for a session, please contact sapconcur_events@sap.com. Note: Consulting sessions do not occur during keynotes and meals. You will need to miss an education session to attend a consulting session.

Where can I find session details?
You may view session details in the session catalog. Use the filters to narrow down your search based on track and level.
Will CPE credits be offered?
Yes, sessions offered at Fusion are eligible for CPE credits. Read more about how to earn CPE credits at Fusion.
How do I become a customer or partner speaker?

Our call for speakers closed on December 8. Please contact concur_eventcontent@sap.com if you have any questions.

Will session presentations be available to download after the event?
Yes, links to download the session presentations will be emailed to all attendees after the event concludes.

On-site experience

Will there be an event mobile app I should download?
Yes. The event mobile app will be available for iOS and Android. Download instructions will be coming in early March 2024.
What meals are provided at the conference?

Tuesday, March 19: Lunch; heavy appetizers / drinks (at the Happy Hour)
Wednesday, March 20: Breakfast; lunch; heavy appetizers / drinks (at the Happy Hour)
Thursday, March 21: Breakfast; lunch; dinner (Final Night Party)
**Meals are not provided on Monday, March 18 (pre-conference day)

What is the recommended attire for the conference?

Business casual attire is suggested for all conference functions, with the exception of the Final Night Party on March 21, which is casual attire.

What are the health and safety precautions for the conference?
SAP Concur is committed to the health and safety of all those invited to participate in the event. At this time, SAP Concur Fusion attendees are not required to show proof of vaccination or wear a face mask while onsite. Revisions of this information may be made to align with updated guidance from the Centers for Disease Control (CDC), federal, state, or local government

Virtual Experience FAQs

Is the virtual experience free?

Yes, the virtual event is offered at no cost to all attendees. If you have already registered for the in-person experience, you will automatically have access to the virtual experience (and the on-demand content) too.

I’m registered for the virtual experience. Can I still sign up for a complimentary consulting session?

Unfortunately, complimentary consulting sessions are only available for attendees registered for our in-person Fusion experience in Las Vegas.

How do I access the on demand content after the event? When does it expire?
The virtual environment has now closed. Select Fusion 2024 virtual sessions have been added to the Resource Center. You can find these sessions on-demand by searching "Fusion 2024" in the Resource Center.
Who should I contact if I have technical difficulties during the virtual experience?

Please contact sapconcur_events@sap.com if you run into any technical difficulties.