September 21-22, 2021
Americas | EMEA | Asia Pacific

Thank you for joining SAP Concur Fusion 2021!
Select sessions are available on demand.

We’re busy planning your experiences for the next SAP Concur Fusion in March 2022.
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Why attend SAP Concur Fusion on demand?

Join us as we uncover what it means to take a people-first approach to rethinking your spend management program. We’ll help you redesign your program to adapt with the evolving needs of your end users and your upper-level management, without sacrificing your own needs. Select sessions are available to watch on demand.

Watch on demand

What topics are covered?

During our previous Fusion event in March, we looked at how to improve compliance within your organization. During our September event, we shifted our focus to improving the employee experience and the impact it has on your organization. Topics included:

  • Simplifying workflows to create a more efficient experience for everyone
  • Leveraging data to inform changes that better support your end-users and team
  • Redesigning policies to better align with your employees’ needs
  • Providing tools that empower your travelers while keeping them safe and happy
  • Effectively managing change and engaging with your end users
  • Gathering, measuring, and tracking employee sentiment across your organization

Keynote speakers

Mike Koetting is the SVP, Leader of the SAP Concur Solution Area. In this role, he is responsible for the overall success for the SAP Concur-branded portfolio of employee spend management solutions, including the flagship product Concur Travel and Expense. The SAP Concur Solution Area is part of SAP’s Intelligent Spend and Business Network Group, the most trusted and complete enterprise Spend Management platform.

In his 10-year tenure Mike has also served as SAP Concur’s Chief Product Strategy Officer and EVP of Supplier and TMC Services. As the Chief Product Strategy Officer, Mike was directly responsible for establishing the long-term vision and roadmap for SAP Concur’s product portfolio. As the EVP of Supplier and TMC Services he was responsible for Concur's relationships with travel suppliers, GDSs and TMCs.

Prior to joining SAP Concur Mike held a variety of senior positions at Carlson Wagonlit Travel, including North American CFO and SVP Global Supplier Relations. Mike first joined the corporate travel industry with Maritz Corporate Travel based in Fenton, Missouri. While at Maritz, Mike served on the Board of Directors of TQ3, a global joint venture of Maritz, TUI and FCM Travel. Mike began his career as a CPA with Price Waterhouse after graduating with a BS in Accounting from Indiana University.

A frequent moderator and speaker at the annual conferences of the Global Business Travel Association in the US and Europe and other industry events, he serves on the advisory boards of Business Travel News and The Beat. In 2006, Business Travel News named Mike one of the 25 Most Influential Executives of the business travel industry.

An accomplished amateur athlete, Mike has completed more than 40 marathons, is a seven-time Ironman and in 2014 made an altruistic (anonymous) kidney donation at the Mayo Clinic.
Liz focuses on the technology services industry, helping clients navigate this fast-changing market and maximize the business value of their technology investments. As a principal analyst, Liz helps clients understand the key dynamics in the enterprise application services market and make smart technology sourcing decisions. Specific topics of focus include SaaS, SAP and Oracle Services, and services for cloud and mobile. Liz has extensive experience helping technology buyers select services partners, manage provider relationships, and negotiate favorable contracts. She also advises technology and technology services vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Liz has been a featured speaker at leading industry events such as SaaScon, Nasscom, Society of Information Managers, and World BPO Forum. She has been quoted in leading publications including The Wall Street Journal, Fortune, The New York Times, and CIO Magazine. Liz has been featured as a technology expert on TV news segments, including Bloomberg TV and Boston-based NECN. She was named IIAR Services analyst of the year in 2010.

Prior to joining Forrester in 2002, Liz worked at the US Department of Transportation's Volpe Center, programming a computer simulator to test equipment for GPS-based ship navigation. Liz also worked as a researcher at the MIT Media Lab, programming "smart" objects that sense and "think" and researching electronic ballot user experience as part of the Caltech/MIT Voting Technology Project. Prior to working at the MIT Media Lab, Liz worked in the COMDEX division of Ziff Davis.

Liz holds a B.S. in computer science and electrical engineering from the Massachusetts Institute of Technology.
The iconic boutique hotelier who helped Airbnb's founders turn their fast-growing tech start-up into a global hospitality brand, Chip Conley is a New York Times bestselling author whose manifesto on ageism, Wisdom@Work: The Making of a Modern Elder, is inspired by his experience of being both a mentor and an intern in his 50s. After selling the company he started as a rebel entrepreneur at age 26, Joie de Vivre Hospitality, Chip wasn't sure what was next. He could have retired at age 52. But the young founders of Airbnb came calling. He served as Airbnb’s Head of Global Hospitality & Strategy for four years — while also being CEO Brian Chesky’s mentor — and continued as a Strategic Advisor to the company’s leadership. While writing Wisdom@Work, Chip was inspired to build the world's first "midlife wisdom school," the Modern Elder Academy, with a 3-acre oceanfront campus in Baja California Sur, Mexico.

Chip is an active mentor to six young CEO founders in the hospitality/tech world, and serves on the board of Encore. org and the advisory board for the Stanford Center for Longevity. He believes curiosity is the elixir of life and started learning Spanish and surfing at age 58.
With only 6 months to graduate, Vinh Giang left his degree in commerce and law to become an online magic teacher ultimately building a hugely successful online business, 52kards, which now serves over 800,000 students all around the world. his earned him the award of Top Young Entrepreneur in Australia.

Vinh Giang’s real magic journey began when he finally understood what Robert Houdin (an amazing magician) meant when he said: “A magician is an actor playing the part of the magician.” Once Vinh understood the meaning behind this quote, he focused all his energy on studying the art of performance and not the art of presentation. He has spent the last 15 years mastering the art of performance-enhanced communication, helping thousands of professionals worldwide to learn these skills.

Vinh is also the CEO of Luminary Productions which produces exceptional video for individuals and companies all around the globe.

Vinh’s presentation will bring out the magic in you!
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I want to commend SAP Concur on providing free learning through the virtual Fusion. I know I am taking several points back to my workplace for future growth”

SAP Concur Fusion attendee (March 2021)

Event highlights from the last Fusion

9k attendees

from around the world

80 countries

were represented


across all sessions